For privacy reasons, the credit card issuing bank getgoods cannot give the reason for the rejection of your credit card. Therefore we ask you to contact your credit card issuing bank personally to clarify the reason for the payment refusal.
Contact your bank to clarify any security restrictions. Your bank may register an unexpected activity on your card. This includes initial orders and high-value orders, regardless of coverage or credit limit. Your bank may need your approval in writing to continue the transaction.
Contact your bank for daily withdrawal or purchase limits. Most banks allow the credit card holder a certain limit on how much money can be withdrawn or debited in one day. If you exceed this daily limit, your bank may block your account for further transactions. It may be necessary for you to request an increase in the daily limit in order to complete the transaction.
Contact your bank for payment authorizations and reserved refunds. When you place an order with getgoods.com, we will contact your issuing bank to confirm that your credit card has a valid number and has not been reported as lost or stolen. This information is transmitted by means of a full authorization of the purchase amount.
If your payment is rejected due to a missing credit limit, we ask you to contact your bank to clarify whether the reserved amounts are authorizations. In this case, we ask you to ask your bank to remove any excess authorization to release the credit line on your account again.