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Contact

FAQ: Answers to your questions

In order to help you quickly we put together most inquiries in our FAQs.
Simply click on FAQ and you will quickly find your answer.
If you cannot find what you are looking for, please do not hesitate to contact us by e-mail, telephone or fax.

Via email:

If you have questions, suggestions or want to place an order you can contact our customer service by using the form on this site.
In order to process your order correctly and as fast as possible we kindly ask you to describe your request extensively.
Further you have the possibility to attach the products in your shopping cart with this request. To do so please place a check mark in the box “Attach shopping cart”.

Fields marked with * are mandatory fields
You have to choose the reason of your request!
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You can also send us a file that shows the error more clearly. For example, a screenshot is helpful in many cases.:

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phone number

You can also reach us by phone.

Our customer service is here for you: Mo. - Fr. 09:00 - 17:00 Uhr (except public holidays) under the following number:

0911 25509955
(outside Germany: +49 911 25509955)

Fax number

You can reach us around the clock via fax under the following number:

0911 25509956
(outside Germany: +49 911 25509956)

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