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FAQ: Answers to your questions

In order to help you quickly we put together most inquiries in our FAQs.
Simply click on FAQ and you will quickly find your answer.
If you cannot find what you are looking for, please do not hesitate to contact us by e-mail, telephone or fax.

Via email:

If you have questions, suggestions or want to place an order you can contact our customer service by using the form on this site.
In order to process your order correctly and as fast as possible we kindly ask you to describe your request extensively.
Further you have the possibility to attach the products in your shopping cart with this request. To do so please place a check mark in the box “Attach shopping cart”.

Fields marked with * are mandatory fields

Reason of your request:* You have to choose the reason of your request!

Mrs

first name: Please do only use letters

last name: Please do only use letters

Company:

Street and Number:

Postal Code:

City:

phone number: E.g.: +49 000 00 00 00 00

Email address:* Your email address is invalid!

Customer number:

Order number.:

item number:

On which site did the error occur (URL?)

Nature of the problem:

Product description / Properties

Product image

data sheet

search navigation

accessories / similar products

price

Web browser:

Operating system:

Browser version:

Operating system version:

You can also send us a file that shows the error more clearly. For example, a screenshot is helpful in many cases.:

Fileupload : The file size exceeds the maximum limit of 2 MB! Wrong file type. The following types are allowed: {{filetypes}} File(s) are ok

Your request:* You did not enter any text for your request!

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Attach shopping cart

phone number

You can also reach us by phone.

Our customer service is here for you: Mo. - Fr. 09:00 - 17:00 Uhr (except public holidays) under the following number:

0911 25509955
(outside Germany: +49 911 25509955)

Fax number

You can reach us around the clock via fax under the following number:

0911 25509956
(outside Germany: +49 911 25509956)

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